How can I contact your support team?¶

You may chat with us between 18:00 to 02:00 PST, 19:00 to 03:00 MST, 20:00 to 04:00 CST, 21:00 to 05:00 EST.
Please feel free to chat with us about any question regarding DVD-Cloner. When the live chat is not available, please contact us via the Ticket System.

Any ticket or Email will get replied within 24 hours. If you didn't receive replies from us over 24 hours, please check the followings:

If you contact us by the online support center, please click on the link in the auto-replay to view our answers.
If you contact us by Email, please make sure the size of your Email is less than 30KB. Our system will identify any Email over 30KB as the virus- infected Email.
Due to ISP shielding, your message may be returned or shielded. In this case, please send us your Email via a different Email address.
Increasing business on the site has kept our servers occupied and may have prevented us from receiving your Emails in a timely fashion.

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How can I contact your support team?¶